SW Quality Engineer (VOC)

• Bilingual, Korean Native Proficiency is must
• 2+ years of directly related experience is required in Android testing
• MS Office Expert- MS Excel, Word, MS PowerPoint

Summary:
The main function of a SW Quality Engineer is to solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. Secure the level of quality for customers by carrying out quality collaboration with R&D team.
This role reports to the R&D team in Headquarter and the candidate’s primary focus is to provide customer feedback and quality issues on US market projects.

Job Responsibilities:
• Market research on consumer VOCs, tech forums and prepare daily, weekly, monthly status report on outstanding issues and communicate with stake holders.
• Participates in activities to secure the quality competitiveness of products
• Responsible for the verification and validation of latest test devices and software applications by creating, extending, and executing test plans.
• Participate in solving issues coming from verification department or market and improving quality of Android application.
• Assist in analyzing test data and reports to determine if design meets functional and performance specifications.
• Research in experimental test programs and frameworks to evaluate functionality, design requirements and customer expectations.
• Coordinate with various Samsung R&D team to identify root cause and solution on market issues.
• Communicate effectively with stake holders and developers in US and located around the globe.
• Assist seniors in preparation of progress reports, presentations.
• Handling high priority escalations of issues.

Skills:
• Bilingual, Korean Native Proficiency is must
• Mobile Device Development Lifecycle
• MS Office Expert- MS Excel, Word, MS PowerPoint
• Knowledge in Android Smartphone, Tablet devices
• Experience in project tracking systems like JIRA
• Excellent interpersonal skills and great team player
• Advanced presentation skills and ability to work effectively with other team members
• Work under minimum supervision and tight business deadlines

Education/Experience:
• Bachelor's degree in computer science or related field.
• 2+ years of directly related experience is required in Android testing