Korean Bilingual SAP CRM Consultant_Assistant / Ridgefield Park, NJ / Logistics / SN700701
Ridgefield Park, NJ
Why Work for Us?
Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match Company Paid Dental, Vision, Life and Medical up to 100% Paid Sick Leave Chance for VISA sponsoring
Role & Responsible
Coordinates all activities associated with SAP CS and associated integration including design, testing, configuration, and deployment of current and future functionality.
Will be in charge of supporting all SAP CRM features related with Customer Service.
Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques
To follow predefined procedural quality standards ensuring customer messages are prioritized correctly.
Engage design business process with customer from the technical perfectives
Communicate with H.Q in Korea to support application
Take ownership of escalations and follow up until closure. Identify and recommend areas for improvement in all areas in which tasks are performed.
7 + years of experience with Customer Service and full life-cycle implementations of SAP CS or SAP CRM
Knowledge of Customer Service area is required
In-depth understanding of ABAP program is highly desirable
Understanding of the SAP WEB-UI technology
Bachelor’s degree in Computer Science or Information Technology.
Experience working with SAP components in a production environment is strongly preferred
Demonstrated a proactive approach to detecting and handling issues.
Proficient hands-on experience using data access tools and building visualizations using large datasets and multiple data sources.
Bilingual required (English, Korean)
Goal oriented and self-motivated.
Attitude to follow team/company policy.
Ability to work independently or within a team environment.
Strong oral and written communications skills with ability to create software design and engineering documents.
Ability to multi-task and deliver high quality work under tight deadlines is essential.
Ability to work in a fast paced environment is crucial.
Strong analytical and problem solving skills.
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA