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Logistics Coordinator (Claims and Insurance) / Santa Ana, CA / Business / SAGS7104732

Santa Ana, CA
Why Work for Us?

Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry.  We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package.  Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
  • 401K with Employer Match
  • Company Paid Dental, Vision, Life and Medical up to 100%
  • Paid Sick Leave
  • Chance for VISA sponsoring

Under the guidance of a manager, this position is responsible for a transactional part of the claims logistics cycle for all products; including Inbound and Outbound Shipping & Delivery (OS&D) investigation, credit issue to customer, filing claims, and claims recovery from 3PL/carriers.

The position ensures claims process is smoothly run through the channel by collecting and reviewing delivery and documentation items, investigating OS&D cases with logistics colleagues and processing claims via phone and personal contact with logistics colleagues, business partners, internal partners, and customers.

Specific responsibilities include:

• Investigate, review and validate discrepancy cases to process credit to customer
• Communicate with credit and collection team to ensure all deductions are disputed or credited correctly
• Resolve claims and verify disputes/denials, if any, by communicating with 3PL/carrier
• Ensure claim cases are settled and closed in timely in accord to 3PL contract
• Prepare and submit claimable cases to insurance and follow thru the settlement; communicate with insurance for cargo claims
• Monitor performance of 3PL assisting in claim creation and recovery
• Preparing daily and weekly reports for management
• All other duties as assigned and adhoc reports

Skills and Qualifications:

• Bachelor’s Degree in Logistics, Supply Chain, Business, Finance or similar
• 2-3 years of work experience in a business or logistics environment.
• Preferable: General knowledge of logistics and/or supply chain.
• Experience / Knowledge in SAP
 • The ability to read, prepare, interpret, and understand product shipment information in English from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
• Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.
• Ability to manage and work effectively within cross-functional groups
• Proven success in a highly dynamic, deadline-driven environment
• Should have advanced MS Excel and MS PowerPoint knowledge and skills
• Strong communication, both written (PPT presentations) and oral skills.
• The ability to work either independently or in a team environment to achieve personal and team project goals, including the completion of assignments within and exceeding established time frames.

BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.


BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050

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