Logistics Coordinator (Claims and Insurance) / Santa Ana, CA / Business / SAGS7104732
Santa Ana, CA
Why Work for Us?
Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match
Company Paid Dental, Vision, Life and Medical up to 100%
Paid Sick Leave
Chance for VISA sponsoring
Under the guidance of a manager, this position is responsible for a transactional part of the claims logistics cycle for all products; including Inbound and Outbound Shipping & Delivery (OS&D) investigation, credit issue to customer, filing claims, and claims recovery from 3PL/carriers.
The position ensures claims process is smoothly run through the channel by collecting and reviewing delivery and documentation items, investigating OS&D cases with logistics colleagues and processing claims via phone and personal contact with logistics colleagues, business partners, internal partners, and customers.
Specific responsibilities include:
• Investigate, review and validate discrepancy cases to process credit to customer • Communicate with credit and collection team to ensure all deductions are disputed or credited correctly • Resolve claims and verify disputes/denials, if any, by communicating with 3PL/carrier • Ensure claim cases are settled and closed in timely in accord to 3PL contract • Prepare and submit claimable cases to insurance and follow thru the settlement; communicate with insurance for cargo claims • Monitor performance of 3PL assisting in claim creation and recovery • Preparing daily and weekly reports for management • All other duties as assigned and adhoc reports
Skills and Qualifications:
• Bachelor’s Degree in Logistics, Supply Chain, Business, Finance or similar • 2-3 years of work experience in a business or logistics environment. • Preferable: General knowledge of logistics and/or supply chain. • Experience / Knowledge in SAP • The ability to read, prepare, interpret, and understand product shipment information in English from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents. • Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions. • Ability to manage and work effectively within cross-functional groups • Proven success in a highly dynamic, deadline-driven environment • Should have advanced MS Excel and MS PowerPoint knowledge and skills • Strong communication, both written (PPT presentations) and oral skills. • The ability to work either independently or in a team environment to achieve personal and team project goals, including the completion of assignments within and exceeding established time frames.
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA