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Reverse Logistics Coordinator / Santa Ana, CA / Business / SAGS7103761

Santa Ana, CA
Why Work for Us?

Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry.  We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package.  Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
  • 401K with Employer Match
  • Company Paid Dental, Vision, Life and Medical up to 100%
  • Paid Sick Leave
  • Chance for VISA sponsoring
• Return authorization management and logistics processing of return shipments from customers to warehouse, including reconciling claims, invoice discrepancies, inventory variance, and product disposition.
• Work closely with Warehouse Operations, Logistics, Transportation, Finance, and Supply Chain teams.
• All other duties as assigned.


• Bachelor’s degree with minimum 4 to 5 years’ experience.
• Minimum 6-8 years’ experience without a college degree
• Advanced Excel required
• SAP experience required
• Understands the order life cycle as it relates to Warehouse, Logistics, and Supply Chain operations.
• Demonstrated ability to analyze information to identify and recommend appropriate course of action.
• Apply problem-solving skills to address issues and work through others for sustainable resolution.
• Conduct transactional processes to facilitate customer product returns to the warehouse, under managerial supervision, making routine decisions.
• Track and resolve shipping, warehouse, carrier, and inventory discrepancies following general guidelines, and identifying exceptions or high cost deviations for manager approval.
• Ensure completion of processes and transaction to manage product returns, insuring accurate inventory management and timely execution of product disposition.
• Generate, analyze, and report KPIs for business process to include days of inventory, aged inventory, rework solutions, and shipping activity supporting Reverse Logistics.
• Identify standard problems within the delivery cycle and product life cycle to make recommendations, improve delivery methods or dates, authorize standard returns or claims, and address standard problems to ensure internal and external customer satisfaction.
• Works with the logistics team and 3PL’s to coordinating activities supporting reverse logistics operations and effective inventory management.
• Troubleshoot system discrepancies {WMP & GMP (SAP)} transactional issues to insure effective inventory management, working with logistics and SAP MIS teams to address system issues or enhancements.
• As necessary, complete SAP WMS new process testing, training, and implementation.
• Identify opportunities for system and process training and support to complete.
• Support bi-annual physical inventories completed at warehouse sites across the network.
• Project Coordinator for various operations projects supporting Reverse Logistics initiatives.
• Experience with materials management, master scheduling, or production planning helpful.
• Order management and customer service experience helpful.
• Experience with inventory management and warehouse operations helpful.
• Able to read, prepare, interpret, and understand logistics documentation to ensure accuracy and determine actions for customer returns processing and resolution.
• Works on problems of routine scope requiring data analysis and reporting from system and non-system sources.
• Exercises judgment within defined practices and policies in selection of methods and techniques to determine solutions.
• Possesses general knowledge of logistics operations related to order management, logistics operations, and inventory controls.
• Able to identify issues within the delivery cycle and make recommendations for resolution to authorize standard returns and determination of claims.
• Excellent communication skills are critical when speaking with internal/external customers.


• This position is based at the Logistics office in Santa Ana, California.
• Due to the nature of the business, this role requires the incumbent to be available Monday through Friday during business hours.
• Must be able to work after-hours or weekends as needed.
• May be required to travel within the United States.
• Ability to work within a warehouse environment as necessary.

BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.

BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050

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