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Claim Specialist / Plano , TX / Logistics / SC789779

Plano, TX
Why Work for Us?

Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry.  We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package.  Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match
Company Paid Dental, Vision, Life and Medical up to 100%
Paid Sick Leave
Chance for VISA sponsoring

Job Function/Description:

  • First line of contact for the resolution of logistics claims and complaint; answer questions for customers, carriers, and brokers regarding claims issues
  • Collect information on all incidents including damage to trucks/trailers, cargo damage and property damage
  • Manage and handle the claim process for logistics related complaints, and process damage claims
  • Analyze data to determine claim’s validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc.
  • Use data, statistical and trend analysis, and observation analysis to identify root cause of freight damage exceptions and recommend counter measures to address or mitigate damage occurrence and liability exposure
  • Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
  • Communicate results to the customer or carriers within the opening 72 hours. Discuss, provide, and recommend an action plan to the management team
  • Notify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handled
  • Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution
  • Email updates on progress or conflicts regarding the accident to all internal parties involved
  • Escalate and coordinate with External Claims Adjusters (e.g., insurance carriers) as needed
  • Negotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel
  • Other clerical and/or administrative work


  • A minimum of 1+ years of freight claims processing experience
  • Excellent verbal and written communication skills; people skills; ability to communicate information in a clear and understandable manner
  • Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment
  • Proficient with in Microsoft Office products including Excel, and with web-based applications, claims database software and the ability to produce reports to support findings
  • Great attention to detail, organization, cross-group collaboration, and project management skills

BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.


BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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