Claim Specialist / Plano , TX / Logistics / SC789779
Why Work for Us?
Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match Company Paid Dental, Vision, Life and Medical up to 100% Paid Sick Leave Chance for VISA sponsoring
First line of contact for the resolution of logistics claims and complaint; answer questions for customers, carriers, and brokers regarding claims issues
Collect information on all incidents including damage to trucks/trailers, cargo damage and property damage
Manage and handle the claim process for logistics related complaints, and process damage claims
Analyze data to determine claim’s validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc.
Use data, statistical and trend analysis, and observation analysis to identify root cause of freight damage exceptions and recommend counter measures to address or mitigate damage occurrence and liability exposure
Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
Communicate results to the customer or carriers within the opening 72 hours. Discuss, provide, and recommend an action plan to the management team
Notify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handled
Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution
Email updates on progress or conflicts regarding the accident to all internal parties involved
Escalate and coordinate with External Claims Adjusters (e.g., insurance carriers) as needed
Negotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel
Other clerical and/or administrative work
A minimum of 1+ years of freight claims processing experience
Excellent verbal and written communication skills; people skills; ability to communicate information in a clear and understandable manner
Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment
Proficient with in Microsoft Office products including Excel, and with web-based applications, claims database software and the ability to produce reports to support findings
Great attention to detail, organization, cross-group collaboration, and project management skills
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA