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recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
Korean Bilingual Operations Manager 2 / Ridgefield Park , NJ / Business / SAGS7106702
Ridgefield Park, NJWhy Work for Us?
Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
Top 3 must-have skills/requirements:
1. 3-5 years Operations and Project Management experience
2. English and Korean Bilingual verbal and written communications
3. Perform quantitative analysis with advanced skill with Excel and PPT
Position:
The primary objective of the Operations Manager II is to support Customer Care mobile Product Liability operation program management activities including project plan creation, resource planning, and project status monitoring & reporting. The goal of the Operations Manager is to lead various functions and projects and support initiatives on-time, in-scope in a time sensitive environment. To achieve the highest project performance, the person in this position is expected to maintain effective and timely communication with key stakeholders and leaders within the department, team, and cross-department where applicable.
Responsibilities:
Qualifications:
Skills:
Education:
Bachelor’s Degree; MBA or Masters-level degree a plus but not required (or equivalent experience)
Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
- 401K with Employer Match
- Company Paid Dental, Vision, Life, and Medical up to 100%
- Paid Sick Leave
- Chance for VISA sponsoring
Top 3 must-have skills/requirements:
1. 3-5 years Operations and Project Management experience
2. English and Korean Bilingual verbal and written communications
3. Perform quantitative analysis with advanced skill with Excel and PPT
Position:
The primary objective of the Operations Manager II is to support Customer Care mobile Product Liability operation program management activities including project plan creation, resource planning, and project status monitoring & reporting. The goal of the Operations Manager is to lead various functions and projects and support initiatives on-time, in-scope in a time sensitive environment. To achieve the highest project performance, the person in this position is expected to maintain effective and timely communication with key stakeholders and leaders within the department, team, and cross-department where applicable.
Responsibilities:
- Collaborate with team members in the Customer Care department
- Generate daily/weekly/monthly reports, with analysis and recommendations
- Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics
- Ensure that all projects have required documentation as they move through the project tollgates
- Collaborate with project/program developers and business leads to keep project in scope
- Communicate to Product Liability leadership on project status and escalation/decision points
- New product launching risk management related specifically to product liability
- Works cross functionally with HQ teams in Korea and operations to manage all possible risks
Qualifications:
- 3-5 years of hands-on operations and project management experience
- Expertise in MS, Excel, and PPT
- Proven capability to analyze data and develop a course of action
- Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
- Process, procedure, strategic planning and project development experience
- Experience working with and influencing cross-functional teams.
- Experience communicating with mid to top-level leaders (status reports, emails, presentations, F2F)
- Experience working within the wireless and home appliance industry a plus
- Experience with product development or testing a plus
- Experience working in a complex and wide organization and department
- PMP certification a plus, Six Sigma certification a plus
- Takes project ownership and possess leadership qualities with an entrepreneurial approach
- Previous experience in mobile or consumer electronics preferred but not necessary
- Bilingual English and Korean highly required
Skills:
- Analyze, make judgments, decisions and recommendations for ongoing and new projects or tasks
- Apply critical thinking and imaginative solutions to analyze and present solutions to challenges based on data
- Communicate professionally both verbally and through written correspondence
- Explain reports and analysis to all levels of the organization
- Ability to think analytically and deep attention to detail
- Project management skills advantageous
- Numbers and processes oriented (analytical skills)
- Initiative and “can do” attitude, Ownership with Initiative
- Flexible, self-motivated, self-organized self-directed, and results-oriented
- Excellent verbal and written communication skills
- Customer service focus with excellent relationship management skills
- Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
- Demonstrated ability to interact with peers, supervisors, managers and senior management
- Team oriented, but able to work independently and manage multiple tasks
- Able to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in timely manner
- Capability of storytelling visually and speaking to small groups 5-10 people
Education:
Bachelor’s Degree; MBA or Masters-level degree a plus but not required (or equivalent experience)
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050