Korean Bilingual IT Help Desk / Ridgefield Park, NJ / Logistics / SC772737
Ridgefield Park, NJ
Why Work for Us?
Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match Company Paid Dental, Vision, Life and Medical up to 100% Paid Sick Leave Chance for VISA sponsoring
Responsibilities:
Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
Provide VIP Support for Executives
Troubleshooting and resolving all hardware, software, and network problems
Escalate issues to third-level support teams
Document procedures, FAQs, and inventory of assets
Must be willing to travel up to 10 % of the time
Requirements/Qualifications
Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
Experience with Helpdesk ticket tracking software and remote desktop support tools
Excellent problem-solving, communication, and interpersonal skills
Ability to prioritize and organize work to meet defined SLA's
Be able to work as a team member
Android mobile in corporation experience
Mac in corporation experience is a plus
Excellent communications and customer support skills
Requirements
Bachelor’s degree preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
Must be able to have strong English speaking and writing skills
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050