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Korean Bilingual Service Desk / Ridgefield Park, NJ / Logistics / SN785751

Ridgefield Park, NJ
Why Work for Us?

Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry.  We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package.  Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match
Company Paid Dental, Vision, Life and Medical up to 100%
Paid Sick Leave
Chance for VISA sponsoring

    • System VOC collection
    • Assign and assist with ticket completion using OpenITSM as Service Desk Agent
    • OpenITSM Training for new users
    • Main point of contact for OpenITSM issues. Escalate issue to HQ if unable to be resolved.
    • System Master Data management - Data Gathering / Compilation / Updating / Finalization
    • Performs gap analysis to identify opportunities for process improvement or management control of work flow
    • Technical Support – providing guide Individual employee upon solution provided by HQ

    • Bachelor Degree
    • Communication skills – written, presentation skills, etc.
    • Managing internal tasks and report to relevant member
    • Strong problem-finding skills
    • Must have an experience in end-user support
    • Ability to multi-task and deliver work under tight deadlines is essential

BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.


BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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