Korean Bilingual Service Desk / Ridgefield Park, NJ / Logistics / SN785751
Ridgefield Park, NJ
Why Work for Us?
Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match Company Paid Dental, Vision, Life and Medical up to 100% Paid Sick Leave Chance for VISA sponsoring
System VOC collection
Assign and assist with ticket completion using OpenITSM as Service Desk Agent
OpenITSM Training for new users
Main point of contact for OpenITSM issues. Escalate issue to HQ if unable to be resolved.
System Master Data management - Data Gathering / Compilation / Updating / Finalization
Performs gap analysis to identify opportunities for process improvement or management control of work flow
Technical Support – providing guide Individual employee upon solution provided by HQ
Communication skills – written, presentation skills, etc.
Managing internal tasks and report to relevant member
Strong problem-finding skills
Must have an experience in end-user support
Ability to multi-task and deliver work under tight deadlines is essential
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA