IP Telephony Engineer / San Jose, CA / Logistics / SN783768
San Jose, CA
Why Work for Us?
Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match Company Paid Dental, Vision, Life and Medical up to 100% Paid Sick Leave Chance for VISA sponsoring
Pay Range: $5500/m - $5900/m (*Depends on experience) Responsibilities
Responsibilities will include providing the necessary support in order to resolve the customer's issues and/or fulfill requests in a manner that meets or exceeds agreed upon Service Level Agreements (OLAs/SLAs) with internal/external customers.
Provide technical support to internal/external customers for VoIP-related incidents, requests, and inquiries relating to a variety of business products and services
Document work updates in a company-provided ticketing system until a resolution is complete and the ticket is closed with the customer
Collaborate with other analysts to determine resolutions for customer incidents and requests
Western IPT Network & System management (hardware/software)
Other duties as assigned
Knowledge/Skills
Excellent written and oral communication skills
Excellent customer service and conflict resolution skills
Working understanding of Information Technology and computing systems
Working understanding of IP networking fundamentals
Familiar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint
Familiar with common ticketing systems
Demonstrated desire for self-directed education regarding IP networking and VoIP technologies
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050