Why Work for Us?

Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry.  We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package.  Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
 
401K with Employer Match
Company Paid Dental, Vision, Life and Medical up to 100%
Paid Sick Leave
Chance for VISA sponsoring

Pay Range: $5500/m - $5900/m (*Depends on experience)
Responsibilities

• Responsibilities will include providing the necessary support in order to resolve the customer's issues and/or fulfill requests in a manner that meets or exceeds agreed upon Service Level Agreements (OLAs/SLAs) with internal/external customers.
• Provide technical support to internal/external customers for VoIP-related incidents, requests, and inquiries relating to a variety of business products and services
• Document work updates in a company-provided ticketing system until a resolution is complete and the ticket is closed with the customer
• Collaborate with other analysts to determine resolutions for customer incidents and requests
• Western IPT Network & System management (hardware/software)
• Other duties as assigned

Knowledge/Skills

• Excellent written and oral communication skills
• Excellent customer service and conflict resolution skills
• Working understanding of Information Technology and computing systems
• Working understanding of IP networking fundamentals
• Familiar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint
• Familiar with common ticketing systems
• Demonstrated desire for self-directed education regarding IP networking and VoIP technologies

 

BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.