Why Work for Us? Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more. 401K with Employer Match Company Paid Dental, Vision, Life and Medical up to 100% Paid Sick Leave Chance for VISA sponsoring Pay Range: $24+up (*Depends on experience) Responsibilities Receive and review shipping instructions from customer and ensure that all documents are accurate and complete. Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information. Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process. Provide customers with updates on the status of their shipments. Monitor shipments to ensure they are delivered on time and in compliance with regulations. Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency. Provide customer service, including responding to customer inquiries, and resolving customer complaints. Keep records of all transactions of shipments, and maintain customer accounts. Develop and implement strategies to optimize operational processes. Collaborate with other departments to provide high quality customer service. Perform other job-related duties as required. Requirements 3+ years of Freight Forwarding operation or transportation/logistics-related relevant experience Strong understanding of international transportation / freight forwarding industry Bachelor’s Degree preferred, High school GED required Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected Ability to build trustworthy relationships with vendors/customers, and experience with vendor management Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables Excellent problem-solving skills Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA