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recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
Software Engineer / Mountain View, CA / Mobile / SAGS7101710
Mountain View, CAWhy Work for Us?
Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
Role and Responsibilities
● Analyze and solve problems at their root, stepping back to understand the broader context
● Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams
● Interface with customers, understand their requirements and deliver complete application and data solutions
● Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment
● Address and effectively manage sensitive issues and manage escalations from business teams
● Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly
● Get into the details of the various issues that could occur and troubleshoot the data processing big data jobs, trace requests by analyzing logs, and figure out if the issue is a software issue or data issue.
● Learn and understand a broad range of Platform and applications including Amazon’s data resources and know when, how, and which to use and which not to use
● Ability to work in a fast-paced environment where ambiguity is the norm
● Practical Problem-solving skills with a focus on unblocking the customer and planning for longer-term remediation measures
● Organized and process-oriented with the ability to drive resolutions by working with multiple groups
● Strong interpersonal skills with a customer success orientation (i.e., patience and calm under the pressure of solving real-time customer issues)
Skills and Qualifications
● Bachelor's degree in CS/IT or related field
● 3+ years of experience in application support
● 3+ years experience in SQL development
● 3+ years experience in data modeling, ETL, and Data Warehousing
● Experience working on AWS platforms (including various services)
● Experience with support platforms tools, CRM or ticketing tools
● Experience with Big Data technologies such as Hive/Spark is a plus
● Experience with Linux scripting is a plus
● Understanding of OOPS concepts and SDLC is good to have
● Understanding Web development technologies, frameworks, and Java (languages) is a plus
● Strong written and verbal communication skills. Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical
● Experience with Redshift and Snowflake is a big plus
● Ad-Tech domain experience is a big plus
● Experience as a Business/Product/Data Analyst is a plus
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
- 401K with Employer Match
- Company Paid Dental, Vision, Life and Medical up to 100%
- Paid Sick Leave
- Chance for VISA sponsoring
Role and Responsibilities
● Analyze and solve problems at their root, stepping back to understand the broader context
● Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams
● Interface with customers, understand their requirements and deliver complete application and data solutions
● Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment
● Address and effectively manage sensitive issues and manage escalations from business teams
● Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly
● Get into the details of the various issues that could occur and troubleshoot the data processing big data jobs, trace requests by analyzing logs, and figure out if the issue is a software issue or data issue.
● Learn and understand a broad range of Platform and applications including Amazon’s data resources and know when, how, and which to use and which not to use
● Ability to work in a fast-paced environment where ambiguity is the norm
● Practical Problem-solving skills with a focus on unblocking the customer and planning for longer-term remediation measures
● Organized and process-oriented with the ability to drive resolutions by working with multiple groups
● Strong interpersonal skills with a customer success orientation (i.e., patience and calm under the pressure of solving real-time customer issues)
Skills and Qualifications
● Bachelor's degree in CS/IT or related field
● 3+ years of experience in application support
● 3+ years experience in SQL development
● 3+ years experience in data modeling, ETL, and Data Warehousing
● Experience working on AWS platforms (including various services)
● Experience with support platforms tools, CRM or ticketing tools
● Experience with Big Data technologies such as Hive/Spark is a plus
● Experience with Linux scripting is a plus
● Understanding of OOPS concepts and SDLC is good to have
● Understanding Web development technologies, frameworks, and Java (languages) is a plus
● Strong written and verbal communication skills. Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical
● Experience with Redshift and Snowflake is a big plus
● Ad-Tech domain experience is a big plus
● Experience as a Business/Product/Data Analyst is a plus
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050