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recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
PC&OA Support / Plano , TX / Logistics / SC758777
Plano, TXWhy Work for Us?
Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match
Company Paid Dental, Vision, Life and Medical up to 100%
Paid Sick Leave
Chance for VISA sponsoring
[ Primary responsibilities]
[Qualifications]
[Requirements]
Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match
Company Paid Dental, Vision, Life and Medical up to 100%
Paid Sick Leave
Chance for VISA sponsoring
[ Primary responsibilities]
- Serving as initial point of contact for internal applications, hardware, mobile and remote technology
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Manage user accounts updates, password resets
- Troubleshooting and resolve all hardware, software and network problems
- Escalate issues to the second level support teams
- Document procedures, FAQs, and inventory of assets
- Must be willing to travel up to 10 % of time
[Qualifications]
- Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
- Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
- Excellent problem-solving, communication and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Be able to work as a team member
- Android mobile in corporation experience is a plus
- Mac in corporation experience is a plus
[Requirements]
- Bachelor’s degree preferred with at least 2 years of Corporate Help Desk or Desktop Support experience, or the equivalent combination of education and/or experience
- Must be able to have a strong speaking and writing skill
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050