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Transportation Operators / Plano, TX / Logistics / SC786787

Plano, TX
Why Work for Us?

Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry.  We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package.  Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
 
401K with Employer Match
Company Paid Dental, Vision, Life and Medical up to 100%
Paid Sick Leave
Chance for VISA sponsoring


           Job Function/Description 
    • Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance
    • Booking, Tracking, Tracing of import & export Cargo (FCL/LCL/CONSOL/AIR/RAIL)
    • Customer Service including all happenings from booking to cargo delivery in a timely manner
    • Daily liaison with customer, carriers, internal staff
    • Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
    • Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
    • Monitor account issues and communicate/liaison with management to implement/drive solutions
    • Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer
    • Recommend when needed changes in current processes
    • Reporting as needed (Service failure report, claim/damage report, volume, P&L, others as needed)
    • Accuracy of data entry into Cello and other systems as needed
    • Monitor trends and report changes to Management for action

Qualifications
 
    • Education: College preferred
    • ~2+ years in Freight Forwarding and Transportation dispatching or operations including Ocean/Drayage/Freight Forwarder is preferred
    • Experience with NAFTA/USMCA cross border transportation or customs is preferred 
    • Proficient in Microsoft Office application Excel/Power point/Word/Outlook
    • Excellent written and oral skills (English)
    • Able to engage and work directly with customers
    • Solutions minded
    • Highly Self Motivated and minimal supervision needed
    • Organized and detail oriented
    • Handle high pressure and fast pace operations as needed
    • Strong work ethic
    • Open to learning other modes of transportation as needed
    • Warehouse and/or manufacturing knowledge helpful
 
  • BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.

recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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