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Business Analyst / Bellevue, WA / Business / AS792781

Bellevue, WA
Why Work for Us?

Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry.  We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package.  Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
 
  • 401K with Employer Match
  • Company Paid Dental, Vision, Life and Medical up to 100%
  • Paid Sick Leave
  • Chance for VISA sponsoring


Must Haves:
1. Investigation skills
2 .Analytical skills
3. Communication skills


Summary


The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.

Business Risk Analysts are responsible for screening business account applications, transaction monitoring, disputing chargebacks, investigating fraud and reviewing potentially suspicious activities on all platforms (B2B, B2C & Retail). They respond to all escalated fraudulent incidents that could impact the business including providing evidence in the investigation of criminal behavior and determining final outcome and next steps in response to the results of that investigation. Risk Operations Team works directly with B2B Sales, Customer Service, Legal, Sales, Engineering, and Operations to support the roll out of high-risk initiatives that require additional fraud prevention. Business Risk Analysts are the final authority on whether to approve business account applications, implement fraud policies with regard to closing a customer account, deciding whether to dispute a chargeback and determining the legitimacy of a transaction.



Responsibilities

• Screen new B2B account application to determine if the customer is a real business, the business size claimed in the application, and if they may be a business that resells the product purchased.
• Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, account takeovers, fraudulent generation of reward points, or disingenuous complaints
• Effectively analyze common patterns of suspicious behavior to prevent future unauthorized activities
• Responsible for all consumer and internal claims that cannot be resolved by Customer Service Representatives, or Customer Service Managers, or which exceed financial thresholds or situations that could lead to legal or PR involvement
• Dispute chargebacks by reviewing and providing compelling evidence to financial institutions.
• Complete ad hoc projects given by their direct manager.



Desirable Skills

• High analytical skills
• Strong communication skills and an ability to adapt to fast-changing environment
• Education: Bachelor’s degree
• English is a must, second language will be a strong asset
• 1-3 years of experience in fraud, risk management or banking services specifically with chargeback/retrieval responses, dispute resolution, and card compliance as an asset


BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.

 

recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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