Claim Operator / Plano , TX / Logistics / SC735770
Why Work for Us?
Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match Company Paid Dental, Vision, Life and Medical up to 100% Paid Sick Leave Chance for VISA sponsoring
File shortage claims based on shortage investigation from SP report mgmt., theft notification, WH notification
File damage claims based on damaged returns
Update new claims and remove closed/paid claims from recovery list
Communicate with 3PL/Carrier/Client to recover claim payment, review declines if valid
Gather BOL, POD, different invoices from GMP, WMP
Gather/analyze claims, payment data on monthly basis for reporting to Client
Update all outbound information needed for all invoices and determine ownership of each line item
Review invoice deductions to determine credit validity
Review UPS tracking to determine credit validity
Update SP report on weekly basis to share with Client claim team for review
C/call with carrier/client to discuss/resolve escalated issues (need basis)
Gather claim documents to send to insurance
Validate which invoice needs to be added to documentation for insurance recovery.
Gather all claims information for insurance claims, send to SFM no later than the 10th
Investigate and support as needed
Perform other duties as assigned.
Relevant (preferred) minimum of 3 years’ worth of experience in a Cargo Claim operation position.
In lieu of Cargo claim experience, a minimum of 3 years in Transportation/Logistics, Inventory control and/or Warehousing operations.
General knowledge of shipping operations.
Commitment to excellence and high-standards.
Excellent written and verbal communication skills.