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Operations Manager / Plano, TX / Business / AS793762

Plano, TX
1.      Must have experience to manage telecommunication technology vendors in workplace
2.      Strong project management skills and the ability to prioritize in a complex working IT environment.
3.      Experience all invoices and billings for Mobile & IT service area in the workplace.
This Job is also responsible for managing all invoices and billings for Mobile & IT service that are being used for order Mobile device through the FOC system, monthly Tier 1 service provider invoices, IPT and generalizes lines from SDSA and any other mobile project purposes within the company.
This position requires high-level of customer service, common project management principles, managing multiple projects, excellent communication skills, coordination, and to keep up-to-date on the latest developments and trends in the industry. They must be reliable workers and comfortable working with minimal supervision.
Common Essentials/Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:

Tier 1 Service – IT Help, HR General, GA Workplace administrative & Service   

•       Manage the IT-Help desk Supporting 7,000+ users with: AD, Exchange, u-Ready, SVPN, BMA, etc.
•       Remote IT Technical Support Locations: Playa Vista, Washington, D.C., Bellevue II
•       Escalation Support, Security admin, Application Operation, Project Lead / Support, VIP Support
•       Remote IT Technical Support Locations: Playa Vista, Washington, D.C., Bellevue II
•       New hire onboarding: PC (Laptop, Desktop), and IT peripheral  deployment
•       Terminated user off boarding : PC (Laptop, Desktop) and IT peripheral return support
•       Ticket based user support :( PC, Mac, mobile, share drive, Email, Password reset, etc.)
•       Ticket based support escalation:(SVPN, U-Ready, WebEx, Network, Printer, Knox Portal, G-ERP)
•       Systems :  Migration project / Corporate active directory migration
•       Project base upgrade service : Windows OS upgrade
•       Printer service operation (MPS)
•       Deployment/Shipping & Receiving :(Printer/Consumable)
•       Direct vendor partners to ensure that standards used as part of their recommendation align with the technology standards.
 In-House Telecommunication Expense Mgmt. System (TEMS),
•       Workplace business mobile line & Device direct management 
•       New hire onboarding and upgrade : cell phone / mobile kit , and Mobile application deployment
•       Oversee physical device and Service lines direct mgmt. with Carrier.
•       System maintenance operation and administration
•       Negotiate Master agreement contract with Mobile carriers to get better service for the cost saving 
•       Manage the FOC device Order/Distribution/Return/Repair)
Managing 5,800+ lines Ticket based support escalation:(SVPN, U-Ready, WebEx, Network, Printer, Knox Portal, G-ERP)
Mobile Vendor Management
•       Daily oversight and management of all telecommunication technology vendor partners providing service in the workplace.
•       Coordinating work with the preferred Mobile technology provider and facilities partner to manage all Mobile service projects and day-to-day service in the workplace.
•       Directing mobile vendor partners to ensure that standards used as part of their recommendation align with the Mobile technology standards.
•       Daily interaction with multiple vendor partners to ensure that technology solutions do not go offline and cause a disruption to the business (e.g. company issue cell, desk phones, FMC, Polycom, non- restricted corporate line, etc.).
•       Analyzes weekly and monthly volume reports on usage to make recommendations for changes in plans, employee offerings or price structures.
•       Manages process for mobility kit and mobile device upgrade; partners with SDSA to manage all request for new, loaner or repair devices or carrier changes
•       Oversees request for mobile phone carrier changes across the portfolio
(Minimum qualifications required to perform this job)
•       Technical school graduate or equivalent work experience of 4 years in the industry
•       Strong Project Management skills and the ability to prioritize in a complex working environment
•       Would have over 5 years’ experience in the telecom industry. (Preferred)
•       2+ years of experience providing operating system and standard office application support including installation and troubleshooting/resolution of software related errors.
•       2+ years of experience in the basics of IT help desk, PC setup, administration and security required. General support knowledge with working with wireless carriers, technology, web collaboration solutions, telephony, and network connectivity
Necessary Skills/Attributes
•       Strong problem solving and analytical skills, communication(verbal and written) skills, and organizational and documentation skills
•       Requires full proficiency in the use of Microsoft Office Suite products
•       Have the ability to interact professional with a diverse group of engineers, managers, vendors and subject matter experts both internally and externally
•       Ability to develop and maintain excellent leadership skills including proactive employee, co-worker and customer working relationships with all appropriate levels within the company. The ability to provide clarification and understanding to influence others in acceptance and approval of ideas and plans.
•       Excellent leadership skills to widely gain respect and influence.
•       Ability to fulfill clearly defined objectives, time schedules, and provides specific functional direction with an implied knowledge of task alternatives and decision making experience.
•       Must be able to communicate in writing, through email and reports, or orally present matters to an audience that may include less technically oriented listeners.
•       Works independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames. Perform to complete tasks and objectives that are clearly defined and guided by upper management.

Why Work for Us?
Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry.  We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package.  Every employee has access to Medical, Vision, Dental, Life and 401K plus many more. 

  • 401K with Employer Match
  • Company Paid Dental, Vision, Life and Medical up to 100%
  • Paid Sick Leave
  • Chance for VISA sponsoring

BTI Solutions, Inc. is an Equal Opportunity Employer M/F/D/V.


BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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