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Korean Bilingual IT Helpdesk / San Diego, CA / Logistics / SC793701

San Diego, CA
Why Work for Us?

Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry.  We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package.  Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer Match
Company Paid Dental, Vision, Life and Medical up to 100%
Paid Sick Leave
Chance for VISA sponsoring

Job Description:

  • Serving as initial point of contact for telephone and e-mail inquiries
  • for internal applications, hardware, printers and remote technology
  • Logging, categorizing and actioning all incoming ticket activity in the
  • Helpdesk Desk application
  • Following up on any outstanding issues with customers regarding status
  • and closure of incidents/requests
  • Manage user accounts updates, password resets
  • Troubleshooting and resolve all hardware, software and network problems
  • Escalate issues to second and third level support teams
  • Document procedures, FAQs, and inventory of assets
  • Must be willing to travel up to 10% of time

  • Strong working knowledge of core applications including Windows/Mac OS,
  • Microsoft Office, Imaging Software, and Active Directory
  • Experience with Helpdesk ticket tracking software and knowledge of remote
  • desktop support tools
  • Excellent problem-solving, communication and interpersonal skills
  • Advanced Mac experience  and skills
  • Associates degree or higher with at least 5 years of Corporate Help Desk
  • or PC/Network Technician experience, or the equivalent combination of
  • education and/or experience
  • Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware,
  • Remote Support and VPN

  • BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.

BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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