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Operations Order Entry Fulfillment / Ridgefield Park, NJ / Business / AM788739

Ridgefield Park, NJ
• Order entry across 3 business systems per order;
NEXT Enterprise Resource Planning (NERP), Software License Manager (SLM), and Knox SC+ Business Portal.
• Serve as a central point of communication between Tech Support, Sales teams and SC+ Order Management team.
• Working with local Operations Team to learn and work with SLM providing trouble analysis and trouble isolation.
• Care+ POC for coordinating and reporting system errors, and a wide variety of field escalated issues and needs.
• Support the measuring of the performance of sales team achievement to Services level KPIs.
• Develop innovative insights and findings from large data sets to maximize intelligence gatherings for Services product team effectiveness.
• Assist with specific custom reporting, metrics, and data analysis, as required (i.e. revenue by year, promo performance, dashboards, etc.). Partner with internal business teams for data compilation and execution.
• Assist with Services operations review data and executive meeting preparation.
• Attend Systems and tools training, rules of engagement, sales support infrastructure education, etc.
• Provide weekly input to reporting and track accuracy of sales revenue and business pipeline including relevant product insights and action items.

Necessary skills:
• A minimum of 4-8 years related experience
• Bachelor’s Degree in Business or related field and/or equivalent work experience in Sales Operations or Sales Support Operations experience a plus.
• Excellent verbal and written communication skills required.
• Strong analytical/problem solving skills required.
• Demonstrated success in process improvement
• Knowledge of key CRM systems (Salesforce preferred)
• Advanced Excel skills (Ad hoc reports, dashboards, pivot tables, advanced formulas, macros, etc.)
• Good presentation skills required. Present at department meetings, on-boarding training, operations reviews, etc.
• Ability to make decisions and problem solve time sensitive matters
• Location: Ridgefield Park, NJ

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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