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Korean Bilingual IT Helpdesk / San Diego, CA / Logistics / SC793701

San Diego, CA
BTI Solutions offers a competitive benefits package that includes:
Medical, dental, vision, life insurance, 401k, sick leaves, and more.

Description

* Serving as initial point of contact for telephone and e-mail inquiries
for internal applications, hardware, printers and remote technology

* Logging, categorizing and actioning all incoming ticket activity in the
Helpdesk Desk application

* Following up on any outstanding issues with customers regarding status
and closure of incidents/requests

* Manage user accounts updates, password resets

* Troubleshooting and resolve all hardware, software and network problems

* Escalate issues to second and third level support teams

* Document procedures, FAQs, and inventory of assets

* Must be willing to travel up to 10% of time

Requirements

* Strong working knowledge of core applications including Windows/Mac OS,
Microsoft Office, Imaging Software, and Active Directory

* Experience with Helpdesk ticket tracking software and knowledge of remote
desktop support tools

* Excellent problem-solving, communication and interpersonal skills

* Advanced Mac experience  and skills

* Associates degree or higher with at least 5 years of Corporate Help Desk
or PC/Network Technician experience, or the equivalent combination of
education and/or experience

* Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware,
Remote Support and VPN

BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.

 

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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