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Logistic Operation Staff / Santa Fe Springs, CA / Logistics / SC785740

Santa Fe Springs, CA
BTI Solutions offers a competitive benefits package that includes:
Medical, Dental, Vision, Life insurance, 401K, Sick Leaves, and more.

Job Description
    • SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
    • Coordinate with customers cargo bookings(FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery
    • Handle customer requests and all troubleshooting issues in a timely manner
    • Daily liaison with customer, carriers, internal staffs to coordinate booking, pickup, tracking and proof of delivery with appropriate documentation
    • Maintain essential documentation with up to date information to ensure custom clearance, shipment tracking and payment settlement etc
    • Increase customer satisfaction and business share through regular contact (i.e., phone, email)
    • Monitor account issues and communicate/liaison with management to implement/drive solutions
    • Recommend when needed changes in current processes
    • Reporting as needed (Service failure report, claim/damage report, others)
    • Accuracy of data entry into Cello system as needed
    • Monitor trends and report changes to Management for action

  • Education: College BA preferred
  • 1 years of experience with freight forwarding or shipping industry preferred but not required
  • Proficient in Outlook, Microsoft Office Excel/Power point/Word Skill
  • Highly organized with ability to manage multi-tasks while paying close attention to detail
  • Excellent analytical and problem solving skills
  • Great interpersonal skills, with ability to communicate openly and effectively
  • Works well under pressure and has a sense of urgency
  • Strong work ethics 

BTI Solutions, Inc. is an Equal Opportunity Employer M/F/D/V.

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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