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Digital Transformation team Data Scientist / Plano, TX / Mobile / AM782723

Plano, TX
Digital Transformation team Data Scientist will work with business owners, Product Managers, and Program Managers to develop and build required data collection mechanisms, data analysis models, and dashboard views for delivery to leadership and across teams that are internal customers of the products and programs we support.

The candidate should have an existing understanding of customer care, especially experiences in the digital realm, or be ready and able to quickly gain an understanding of the care experience. Successful candidates will have the ability to work in a very fast paced environment and be able to adapt to rapid changes.

Key tasks of the role:
  • Analyze large sets of customer survey and operational data by leveraging the Big Data platform
  • Work with business stakeholders to determine the best way to visualize their data needs and create those visualizations
  • This may require the creation of new dashboards in existing platforms, or generation of simple reporting in Excel
  • Reporting via automated tasks will help drive success in the role
  • Identify key drivers impacting customer´s satisfaction, specifically on Care Digital channels
  • Identify gaps in existing data and suggest ways to close those gaps
  • Build out capabilities to forecast future needs and identify new needs
  • Identify key drivers impacting customer experiences
  • May be based on survey results or process related data
  • Willingness to work across data sets separated by logical systems

Desired candidates should have experience in a Data Scientist role and have a track record of proven success. Samples of analysis and reports on public data sets created by the candidate are a plus. We may ask some candidates to review anonymized data sets for analysis and report. We will consider candidates who have worked in a Data Engineering or Data Analyst roles over longer periods of time who can show proven success in the role and with delivery of analysis and report samples for review.

Education experience include Degrees related to Mathematics, Statistics, Computer Sciences, or Finance; or Micro Certifications from organizations like Coursera and Udacity in Machine Learning, AI, Data Anlytics, Programming in related languages such as R, Python, and SQL

Preferred Skills:
•       Advanced Excel Skills are an absolute must
•       Experience with Tableau will be most beneficial but we want you to bring your skills with other platforms to help us build a robust capability
o       SAS, TensorFlow, Spark, Hadoop, SQL based tools etc. would be considered acceptable in place of Tableau
•       Advanced Statistical Analysis
•       Experience with Adobe Analytics platforms
•       Predictive Analytics capabilities using machine learning and data modeling
•       Executive Presentation Readiness – Presence and Confidence when presenting to executive
level leaders

Top 3 must-have skills/requirements:
•       Programming Languages – Python, R, SQL, or SAS (Combinations or singular, but SQL is a must due to existing data sources)
•       Data Visualization tools – Tableau (Preferred experience), PowerBI, Excel (Must have expert skills in Excel), Other (Please provide details)
•       Machine Learning experience. Would like to see examples of problems you have worked using ML and outcomes/results of your work (If you cannot share programs, please select public data and provide some insights you find in the data.

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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