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Korean Bilingual Entry Level Helpdesk Technician / Ridgefield Park, NJ / Logistics / SN797796

Ridgefield Park, NJ
BTI Solutions offers a competitive benefits package that includes:
Medical, dental, vision, life insurance, 401k, sick leaves, and more.

Helpdesk Technician (Entry Level)

This is a support role in IT and has experience specifically with Windows operating systems in a corporate environment. 
  • Basic working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
  • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
  • Experience with navigation of PC applications, MS Office Suites including Outlook, Excel, PowerPoint, Word, and Access Knowledge of other MS Products such as Project, Visio and etc. is beneficial.
  • Knowledge of PC Hardware/Architecture, the configuration of BIOS, Motherboard settings, power supply diagnosis, and running general diagnostic software programs. 
  • Must have a good understanding of backing up and deploying images to various Laptops /Desktops using tools such as SCCM, Acronis, Ghost and etc...  
  • Ability to learn new applications and programs
  • Ability to lift and/or move up to 50 pounds required
  • Must have the ability to handle multiple tasks and meet the deadlines when required to do so 
  • Excellent problem-solving, communication, and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA's
  • Be able to work as a team member
  • Android mobile in corporation experience
  • Mac in corporation experience is a plus
  • Excellent communications and customer support skills
  • A+ Certification is a plus
  • Bachelor’s degree preferred with at least 1 year of Corporate Help Desk or Desktop Support experience, or the equivalent combination of education and/or experience
  • Windows 7/10, Office 2013/2016/2019, PC Imaging, PC hardware, Remote Support, and VPN experience in a Corporate environment
  • Must be able to have a strong English speaking and writing skill

BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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