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BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
Logistic Coordinator / Rancho Dominguez, CA / Logistics / IN700767
Rancho Dominguez, CABTI Solutions offers a competitive benefits package that includes:
Medical, dental, vision, life insurance, 401k, sick leaves, and more.
Position Summary
The Logistics Operations Coordinator will handle SOP/Work instructions maintenance and coordinate with customer’s cargo bookings (FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery.
Responsibilities
Requirements/Qualifications
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
Medical, dental, vision, life insurance, 401k, sick leaves, and more.
Position Summary
The Logistics Operations Coordinator will handle SOP/Work instructions maintenance and coordinate with customer’s cargo bookings (FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery.
Responsibilities
- SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
- Coordinate with customers cargo bookings(FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery
- Handle customer requests and all troubleshooting issues in a timely manner
- Daily liaison with customer, carriers, internal staffs to coordinate booking, pickup, tracking and proof of delivery with appropriate documentation
- Maintain essential documentation with up to date information to ensure custom clearance, shipment tracking and payment settlement etc.
- Increase customer satisfaction and business share through regular contact (i.e., phone, email)
- Monitor account issues and communicate/liaison with management to implement/drive solutions
- Recommend when needed changes in current processes
- Reporting as needed (Service failure report, claim/damage report, others)
- Accuracy of data entry into Cello system as needed
- Monitor trends and report changes to Management for action
Requirements/Qualifications
- High School Diploma Required, Bachelor’s Degree preferred
- Bilingual Korean/English required
- 3+ years of experience with freight forwarding or shipping industry required
- Highly organized with ability to multi-task while paying close attention to detail
- Excellent analytical and problem solving skills
- Great interpersonal skills, with ability to communicate openly and effectively
- Works well under pressure and has a sense of urgency
- Strong work ethic
- Proficient in Outlook, Microsoft Office application such as Excel/Power point/Word
- Ability to travel ~10% within U.S.
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050