Logistic Coordinator / Rancho Dominguez, CA / Logistics / IN700767
Rancho Dominguez, CA
BTI Solutions offers a competitive benefits package that includes:
Medical, dental, vision, life insurance, 401k, sick leaves, and more.
The Logistics Operations Coordinator will handle SOP/Work instructions maintenance and coordinate with customer’s cargo bookings (FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery.
SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
Coordinate with customers cargo bookings(FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery
Handle customer requests and all troubleshooting issues in a timely manner
Daily liaison with customer, carriers, internal staffs to coordinate booking, pickup, tracking and proof of delivery with appropriate documentation
Maintain essential documentation with up to date information to ensure custom clearance, shipment tracking and payment settlement etc.
Increase customer satisfaction and business share through regular contact (i.e., phone, email)
Monitor account issues and communicate/liaison with management to implement/drive solutions
Recommend when needed changes in current processes
Reporting as needed (Service failure report, claim/damage report, others)
Accuracy of data entry into Cello system as needed
Monitor trends and report changes to Management for action
High School Diploma Required, Bachelor’s Degree preferred
Bilingual Korean/English required
3+ years of experience with freight forwarding or shipping industry required
Highly organized with ability to multi-task while paying close attention to detail
Excellent analytical and problem solving skills
Great interpersonal skills, with ability to communicate openly and effectively
Works well under pressure and has a sense of urgency
Strong work ethic
Proficient in Outlook, Microsoft Office application such as Excel/Power point/Word
Ability to travel ~10% within U.S.
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
BTI Recruiting Team
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA