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Logistic Coordinator / Rancho Dominguez, CA / Logistics / IN700767

Rancho Dominguez, CA
BTI Solutions offers a competitive benefits package that includes:
Medical, dental, vision, life insurance, 401k, sick leaves, and more.



Position Summary

The Logistics Operations Coordinator will handle SOP/Work instructions maintenance and coordinate with customer’s cargo bookings (FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery.  


Responsibilities
 
  • SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
  • Coordinate with customers cargo bookings(FCL/LCL) and manage delivery to destination correctly, make sure with all related parties such as carrier, warehouse and truckers arrange shipment and handle correctly, track moving status until final delivery
  • Handle customer requests and all troubleshooting issues in a timely manner
  • Daily liaison with customer, carriers, internal staffs to coordinate booking, pickup, tracking and proof of delivery with appropriate documentation
  • Maintain essential documentation with up to date information to ensure custom clearance, shipment tracking and payment settlement etc.
  • Increase customer satisfaction and business share through regular contact (i.e., phone, email)
  • Monitor account issues and communicate/liaison with management to implement/drive solutions
  • Recommend when needed changes in current processes
  • Reporting as needed (Service failure report, claim/damage report, others)
  • Accuracy of data entry into Cello system as needed
  • Monitor trends and report changes to Management for action

Requirements/Qualifications
 
  • High School Diploma Required, Bachelor’s Degree preferred
  • Bilingual Korean/English required
  • 3+ years of experience with freight forwarding or shipping industry required
  • Highly organized with ability to multi-task while paying close attention to detail
  • Excellent analytical and problem solving skills
  • Great interpersonal skills, with ability to communicate openly and effectively
  • Works well under pressure and has a sense of urgency
  • Strong work ethic
  • Proficient in Outlook, Microsoft Office application such as Excel/Power point/Word
  • Ability to travel ~10% within U.S.

BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
 

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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