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STTC Trainer / Los Angeles, CA / Mobile / AM764756

Los Angeles, CA

Job Profile Summary
  • Strengthen customer service capabilities and techniques by building training plans, implementing, evaluating and post-managing training courses
  • Improve repair capabilities through monitoring status of training by each business unit, intensify curriculums for low-performers
  • Provide optimum customer service through trainings about service mindset, counseling skills, and repair techniques
  • Identify training needs and opportunities to improve tech agent’s theory, hands on, and troubleshooting skills. This includes but not limited to: wire breaking down reading, soft skills, support apps, technical tips, and improvements to the customer five star experience
  • Deliver world class soft skills training and role playing to improve and maintain our CMI scores
  • Facilitate classes daily at the training center, create and improve technical courses and maintain product inventory
Additional Roles
  • Prepare to build various courses and curriculums to nurture service forces to strengthen customer service capability
  • Prepare to execute training by opening a training course, notifying training courses, selecting lecturers, preparing materials, managing classrooms, and manage training performances
  • Prepare to manage training operation system and develop a strategy to improve training processes
  • Prepare to manage low performers, re-training, and assessment, and strengthen capability by operating service training certificate system
  • Prepare to plan and develop various and differentiated training contents
Job Requirements
  • 5 years of appliance repair experience or training experience on appliances or televisions
  • Proficient in content creation and delivery
  • Working understanding of learning flow (PPT, Excel, Word, SCORM)
  • Ability and willingness to travel a minimum of 50% and up to 75% domestically
  • Work on problems of diverse scope where analyzing data requires evaluating identifiable factors and is capable of demonstrating good judgement in selecting methods and techniques for obtaining solutions for all assignments
  • Ability to stand for long periods of time
  • Move around product in excess of 300+ pounds daily

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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