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Claim Operator / Plano, TX / Logistics / SC798768

Plano, TX
This job is related to claim which occurred during transportation and/or warehousing operation.
The Claim Operations Clerk will perform tasks to include data entry, generating and validating reports and documents, answering phones, filing and emailing customers/vendors in terms of communication.

  • File shortage claims based on shortage investigation from SP report mgmt., theft notification, WH notification
  • File damage claims based on damaged returns
  • Update new claims and remove closed/paid claims from recovery list
  • Communicate with 3PL/Carrier/Client to recover claim payment, review declines if valid
  • Gather BOL, POD, different invoices from GMP, WMP
  • Gather/analyze claims, payment data on monthly basis for reporting to Client
  • Update all outbound information needed for all invoices and determine ownership of each line item
  • Review invoice deductions to determine credit validity
  • Review UPS tracking to determine credit validity
  • Update SP report on weekly basis to share with Client claim team for review
  • C/call with carrier/client to discuss/resolve escalated issues (need basis)
  • Gather claim documents to send to insurance
  • Validate which invoice needs to be added to documentation for insurance recovery.
  • Gather all claims information for insurance claims, send to SFM no later than the 10th
  • Investigate and support as needed
  • Perform other duties as assigned.
  • Relevant (preferred) minimum of 3 years’ worth of experience in a Cargo Claim operation position.
  • In lieu of Cargo claim experience, a minimum of 3 years in Transportation/Logistics, Inventory control and/or Warehousing operations.
  • General knowledge of shipping operations.
  • Commitment to excellence and high-standards.
  • Excellent written and verbal communication skills.
  • Strong attention-to-detail, accuracy, problem-solving skills.
  • Excellent organizational skills.
  • Ability to accomplish tasks in a timely manner.
Computer skills: ability to understand and perform job tasks using computer programs, such as MS Office Products (particularly excellent for Excel) and ERP system knowledge.

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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