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IT Helpdesk / San Jose, CA / Business / SC732747

San Jose, CA
Essential Job Duties:
• Install and configure PC’s and Mac’s, printers and peripherals within established standards and guidelines

• Provide VIP support to executives and high level visitor 
• Install new hardware and software upgrades requested from users
• Analyze and solve technical problems by using problem-solving skills
• Conduct analysis and troubleshooting via telephone, email and using remote assistance
• Resolve technical problems with computing equipment and software
• Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software
• Provide on-site technical support and end-user technical training
• Provide technical support for IT services in conference rooms
• Install and perform maintenance on proprietary system/s

• Provides timely resolution of end user problem in accurate manner

• 1 year degree or better OR equivalent work experience with HS degree Or Military experience

• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• 1+ years of related experience

• Customer oriented
• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
• High level of organizational skills and attention to detail
• Knowledge of Windows OS in enterprise environment
• Knowledge of Mac OS X in enterprise environment is highly desirable
• Understanding of PC technology (MS office, Internet, Windows, Mac OS, video conference)


BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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