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Logistics Coordinator / Plano, TX / Logistics / AS756794

Plano, TX
Job Title: Customer Service Representative/IOD – Logistics Coordinator
Location: Plano, TX

General Description
Customer Service Representative/Logistics Coordinator is responsible for account management to effectively and efficiently determine appropriate shipment routing to deliver within guidelines set by the shipper and customer. Serves as a liaison between 3PL and entities.

• Run KPI reports score card
• Order management: Delete and change request, order tracking and tracing
• On-time Management (shipping and delivery)
• Run daily Open D/O Report to identify delayed shipments
• Answer order processing questions from internal  
• Provide status of orders to various business units within  
• Manage communication channel between warehouse and load planners
• Customer Routing Guide Management
• Report customers On Time, Right Quality scores
• Run various reports relating to shipping status and in-transit status within SAP system
• Track and resolve shipping, warehouse, carrier shipping errors
• Outbound shipping and delivery to customer distribution or retail centers
• Complete daily/weekly/monthly reporting functions
• Manage and prioritize multiple time-sensitive tasks in a fast-paced environment
• Analyze large datasets and organize historical data to communicate trends and focus for improvement
• Work with 3PL’s to gather POD’s in a timely manner
• Work closely with SCM teams and transportation to assure the most efficient delivery of products to customers
• Track and trace all in-transit deliveries to ensure on time delivery
• Work closely with 3PL, transportation, and carriers managing aging in-transit shipments and corrective actions to mitigate future delays
• Ad hoc reporting/project Management

Necessary Skills / Attributes
• High School Diploma or equivalent with 2+ years of directly related experience is required. Bachelor or equivalent degree or experience preferred.

• The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
• Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.
• Has keen knowledge of logistics operations
• Is able to identify standard problems within the delivery cycle and make recommendations
• Strong verbal and written communication skills
• Strong organization and time management skills
• Ability to work in a team environment while delivering independent results
• Proven intermediate to advance knowledge of Excel (i.e. pivot tables and analysis, formulas (VLook up, Workday, Networkdays, IF, AND etc)
• Education in business, supply chain, economics, or similar • System knowledge of SAP LE Module and TMS preferred

Please submit candidates w/ the following must-haves:
1) Strong excel skills/ attention to detail (specifically data analysis, pivot tables, vlookups, charts)
2) Ideally 3-5 years of experience w/ logistics b/g; looking for candidates that are customer service oriented w/ logistics operations & account management in logistics
3) Self-driven w/ strong critical thinking skills; can work independently and think outside the box
4) Flexible to work on holidays/weekends as needed; and OT as needed
5) Ability to work in a fast-paced environment

SAP & I2-PMS (Transportation Management System) experience are a HUGE plus;


BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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