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Content Author / Ridgefield Park, NJ / Others / SN711700

Ridgefield Park, NJ
Responsibilities include:
  • Collaborate with product marketing, business lines, UX and Search Engine Optimization peers to create world-class customer experiences
  • Work in a cross-channel environment publishing content for desktop/laptop and mobile devices
  • Assist in gathering requirements and assessing content authoring needs of a given project
  • Update content logs, copy documents and other documentation systems
  • Provide strategic content recommendations and writing/editing support for product managers and business lines, and other content stakeholders
  • Ensure professional-quality content for secure online/mobile banking interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites
  • Analyze and understand end-to-end customer experiences to make sure all content is consistent in voice/tone/construction and technically correct
  • Collaborate and partner with other content authors, creators and strategists as appropriate to ensure consistent tone of voice and messaging for customers
  • Write and edit a variety of digital content as needed, including marketing pages, informational content, navigational elements, form field labels and messaging, error messages, contextual help, alert messages and FAQs
  • Participate as an observer in user interviews and usability
  • Work with development and other internal team members on project implementation and launch activities, including stand-up meetings, defect resolution, acceptance testing, etc.
Basic Qualifications
  • Bachelor's degree, or equivalent work experience
  • Prior experience authoring content for an enterprise website
  • Three or more years of CMS content authoring experience preferably within the financial industry
Preferred Skills/Experience
  • Bachelors degree in English, Journalism, Communications, Marketing or related field
  • 3 years of professional experience authoring and writing for websites, mobile apps, software, or other digital platforms; transactional
  • Strong interactive writing/editing skills (work samples required)
  • Experience collaborating with large teams using outstanding communication skills
  • Experience successfully executing and balancing multiple projects and tasks
  • Demonstrated ability to write clear, compelling content that adheres to style guidelines and is substantially error-free
  • Attention to detail, especially as it relates to complex customer interactions and compliance-mandated content
  • Experience working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities
  • Ability to problem-solve and work independently when necessary
  • Expert in Microsoft Office
  • 1 year of experience in financial services, preferably online banking, wealth management and investments
  • Experience with Adobe CMS content authoring, wireframes and design/prototyping software
  • Experience working with UX, product and SEO teams
Skills: Adobe Experience Manager: 3 Years Authoring or writing for websites: 2 Years Attention to detail

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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