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Desktop Computer Support / Washington DC, MD / Others / SN705795

Washington DC, MD
This position assists local and remote end-users with technical support of Windows and Mac computers, Mobile Devices, various business applications, and related technology. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end-users. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
Work is performed with little supervision and requires initiative and judgment.

Work Location: Washington DC

Primary responsibilities
  • Assist end-users (Mostly on-site) with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
  • Train and orient end-users on use of hardware and software.
  • Re-images computers, performs data migrations and restorations.
  • Provide local IT support for company’s internal and external events.
  • Provide IT support for mobile computing environment.
  • Provide basic network and local printer diagnosis and troubleshooting
  • Manage all local IT Asset and report to the manager.
  • Works with procurement staff to purchase hardware and software.
  • Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application.
  • Escalate issues to third level support teams.
  • Document procedures, FAQs, and inventory of assets.
Qualifications
  • Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds. 
  • Ability to work independently and meet strict time lines. 
  • Ability to communicate efficiently and effectively both verbally and in writing. 
  • Must be willing to work shifts which include working evenings, weekends and holidays. 
  • Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.)
  • Must present professional image and grooming.
  • Proficient in core Microsoft products, including Win7/8/10, MS Office, Internet Explorer and Active Directory.
  • Solid practical knowledge of computer hardware and software including imaging software.
  • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools.
  • Any EMM or Android mobile phone support experience is a plus.
  • Mac OS experience is a plus.
Requirements
  • Associates degree or higher with at least 3 years of Large Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience.
  • Knowledge of Windows XP/7/8/10, Office 2010/2013/2016, PC hardware, Remote Support and VPN.
  • Video Conference support & Telecom experience are plus.
  • Knowledge of networking basics is plus.

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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