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Claim Operator / Plano, TX / Logisitcs / SC702757
Duties and Responsibilities
File shortage claims based on shortage investigation from SP report mgmt., theft notification, WH notification
File damage claims based on damaged returns
Update new claims and remove closed/paid claims from recovery list
Communicate with 3PL/Carrier/Client to recover claim payment, review declines if valid
Gather BOL, POD, different invoices from GMP, WMP
Gather/analyze claims, payment data on monthly basis for reporting to Client
Update all outbound information needed for all invoices and determine ownership of each line item
Review invoice deductions to determine credit validity
Review UPS tracking to determine credit validity
Update SP report on weekly basis to share with Client claim team for review
C/call with carrier/client to discuss/resolve escalated issues (need basis)
Gather claim documents to send to insurance
Validate which invoice needs to be added to documentation for insurance recovery.
Gather all claims information for insurance claims, send to SFM no later than the 10
Investigate and support as needed
Perform other duties as assigned.
Skills and Specifications
Relevant (preferred) minimum of 3 years’ worth of experience in a Cargo Claim operation position.
In lieu of Cargo claim experience, a minimum of 3 years in Transportation/Logistics, Inventory control and/or Warehousing operations.
General knowledge of shipping operations.
Commitment to excellence and high-standards.
Excellent written and verbal communication skills.
Strong attention-to-detail, accuracy, problem-solving skills.
Excellent organizational skills.
Ability to accomplish tasks in a timely manner.
Computer skills: ability to understand and perform job tasks using computer programs, such as MS Office Products (particularly excellent for Excel) and ERP system knowledge.
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