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Logistics Customer Service Representative / Plano, TX / Logisitics / SC773707

Plano, TX
Duties and Responsibilities
•    Maintain above 99% on time IOD collection (within one business day from delivery)
•    Maintain above 95% on time POD collection (within ten business days from delivery)
•    Download daily snapshots from TMS for analysis and action
•    Manually confirm deliveries [IOD] to TMS 
•    Manually Upload PODs to TMS 
•    Maintain daily communications with carriers to ensure on time deliveries
•    Identify trends and issues that can adversely effect on time IOD/POD collections
•    In depth understanding of our process for carrier education purposes
•    In depth understanding of logistics industry’s standards and best practices
•    Advise Team Leader of all current issues and exceptions

Skills and Specifications
•    Competent with Microsoft Office Suite, particularly Excel (vlookups and pivot tables)
•    Clear and concise communication skills
•    Prioritization, able to shift focus to urgent issues while not falling behind on other duties
•    A good attitude and ability to work in a team setting 
•    Able to learn new systems quickly and adapt to abrupt changes
•    Well organized and good follow up skills
•    Able to sense urgency and know when to escalate for assistance
•    Can create and maintain professional relationships with customers and carriers
•    Required: prior experience in logistics, particularly track and trace .. something that involves consolidating multiple excel spreadsheets from different parties into one report (i.e. vlookup function) and can analyze that report for trends and outliers (i.e. pivot tables)

Education and Qualifications
•    Bachelor’s Degree
•    Relevant/Related Work Experience can be substituted for Bachelor’s Degree

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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