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Korean Bilingual IT Helpdesk Technician / Ridgefield Park, NJ / Business / SN795725

Ridgefield Park, NJ
Job Description
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.

    Serve as the first point of contact for customers seeking technical assistance over the phone or email
    Perform remote troubleshooting through diagnostic techniques and pertinent questions
    Determine the best solution based on the issue and details provided by customers
    Walk the customer through the problem-solving process
    Direct unresolved issues to the next level of support personnel
    Provide accurate information on IT products or services
    Record events and problems and their resolution in logs
    Follow-up and update customer status and information
    Pass on any feedback or suggestions by customers to the appropriate internal team
    Identify and suggest possible improvements on procedures
    Proven experience as a help desk technician or other customer support role
    Tech savvy with working knowledge of office automation products, databases and remote control
    Good understanding of computer systems, mobile devices and other tech products
Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
    Ability to diagnose and resolve basic technical issues
    Computer skills must include: Microsoft Office Suite
Install and repair Printers
Experience with LAN and Cabling
    3-5 years’ experience working in helpdesk area with break/fix experience and/or with related education/training
    Preferred Bilingual in English and Korean
    Excellent communication skills
    Customer-oriented and cool-tempered
    BSc/BA in IT, Computer Science or relevant field

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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