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IT Helpdesk Service Desk / San Jose, CA / Others / SC792792

San Jose, CA
Job Title: IT Helpdesk / Service Desk

Job Type: Full-time, Contract

Location: 3655 North First Street, San Jose, CA (on-site)
 
Summary:
The on-site Help Desk Support person will provide laptop, desktop, and peripheral device support for all users.
IT Support staff will respond to user's telephone calls and/or e-mail messages regarding computer software or hardware problems and walkup users through ways to resolve the problem. IT support staff will also repair, installs and modifies computer software and hardware.
 
Essential Job Duties:
  • Install and configure PC’s, printers and peripherals within established standards and guidelines
  • Provide VIP support to executives and high-level visitor 
  • Install new hardware and software upgrades requested from users
  • Analyze and solve technical problems by using problem-solving skills
  • Conduct analysis and troubleshooting via telephone, email and using remote assistance
  • Resolve technical problems with computing equipment and software
  • Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software
  • Provide on-site technical support and end-user technical training
  • Provide technical support for IT services in conference rooms
  • Install and perform maintenance on proprietary system/s
  • Provides timely resolution of end user problem in accurate manner
  • Manage IT assets and inventory
  • Travel to remote office for IT support
 
Qualifications:
  • 2-year degree or better OR equivalent work experience with HS degree Or Military experience
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • 3+ years of related experience
  • Customer oriented
  • Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
  • High level of organizational skills and attention to detail
  • Knowledge of Windows 10 in enterprise environment
  • Understanding of PC technology (MS office, Internet, Windows, Mac OS, video conference)

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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