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Korean Bilingual Freight Logistics Operator / Santa Fe Springs, CA / Logistics / SC754757

Santa Fe Springs, CA
Job Title: Freight Logistics Operator
Job Type: Full-time, Contract
Work Location: 12631 E. Imperial Highway, Suite F216, Santa Fe Springs, CA 90670
(WFH, except 1-week on-site training)
**Bi-lingual (Korean) required
Job Function/Description:
  • Monitor booking/loading/in transit status for import air cargo.
  • Check cargo arrival status at U.S AIR port.
  • Receive shipping documents and review they are accurate.
  • Take care of drayage from AIR port. 
  • Receive cargo release and plan cargo delivery.
  • Check contracted rate and make quotation with carrier.
  • Offer spot rate to customer and get confirmation.
  • Book cargo to carrier and set up appointment.
  • Manage outbound plan through W/H accurately.
  • Monitor cargo from pickup to delivery to ensure on time and accurate delivery.
  • Troubleshoot all issues from booking to cargo delivery in a timely manner.
  • Daily liaison with customer, carriers, internal staff.
  • Maintain essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible.
  • Increase customer satisfaction and business share through regular contact (i.e., phone, email).
  • Follow SOP/Work Instructions and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
  • Recommend changes in current processes when needed.
  • Reporting as needed (service failure report, claim/damage report, others).
  • Accurate data entry into in-house system (Cello) and other systems as needed.
  • Handle settlement for AR/AP through in-house system (Cello).
  • Provide satisfactory service to customer in day to day logistics operations.
  • Bachelor’s Degree Required
  • 3+ years of experience in Logistics required
  • freight import/cargo experience is a plus
  • Remote role that may require onsite at customer site in the future.
  • Outlook, Microsoft Office application such as Excel/Power point/Word
  • Excellent written and oral skills (English)
  • Able to engage and work directly with customers
  • Problem solver mindset
  • Self-motivated
  • Organized
  • Handle high pressure and fast-paced operations as needed
  • Strong work ethic
  • Open to learning other modes of transportation as needed

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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