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Korean Bilingual IT Helpdesk / Auburn Hills, MI / SW Development / SC738745

Auburn Hills, MI
Job Type: Full-time, Contract

Work Location: 4121 North Atlantic Blvd., Auburn Hills, MI 48326

Job Title: BI Help Desk

**Korean Bilingual Mandatory

  • Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers, and remote technology
  • Logging, categorizing, and actioning all incoming ticket activity in the Helpdesk Desk application
  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests
  • Manage user accounts updates, password resets
  • Troubleshooting and resolve all hardware, software and network problems
  • Escalate issues to second and third level support teams
  • Document procedures, FAQs, and inventory of assets
  • Must be willing to travel up to 10% of time
  • Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory
  • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
  • Excellent problem-solving, communication and interpersonal skills
  • Advanced Mac experience and skills
  • Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience
  • Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN
  • Korean Bilingual

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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