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Chatbot Technical Writer / Santa Clara, CA / SW Development / SL020201

Santa Clara, CA
 
 

Reports to: Vice President of the US team

Reports to: Vice President of the US team
Salary Range: TBD
Hours of Work: This is a part-time role.
  •  20 hours per week. The specific working days and hours can be discussed.
Contract Type:
  • 6 months + opportunity to be converted to a permanent position as a full time upon the end of the period.
  • VISA support can be considered based on contribution.
Location: Santa Clara, CA office + Remote (If the County government requires to do so.)
ROLE PURPOSE:
To support the development team and partner companies, specifically; chatbots, live chat services and bespoke project support. To research and design conversation flows.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
  • Case study and analysis of existing applications for potential customer applications
  • Dialogue modeling, Development, Deployment and Optimization of Chatbot solutions
    • Writing and developing chatbot conversation design solutions for client / partner requirements.
    • Preparing Chatbot storyboards, user/process flows
  • UI/UX research and suggestion for improvements
  • Office Administration tasks
  • Attending client / partner meetings and internal meetings
About you
Knowledge and experience:
  • Experience working with chatbots/chatbot conversations and/or web chat services would be an advantage
  • Experienced of UX-led approach to digital products
  • A background in a programming language is not essential for this role, but the ability to read and understand the programming languages will give you an advantage in the role
  • Bachelor’s degree preferred
Skills:
  • Ability to use mainstream software packages (MS office, Google suite) and comfortable with learning new and bespoke systems
  • Transfer an offline process to an online technical platform (conversation flow to chatbot platform/client information to online user guide)
  • Excellent verbal communication and written communication skills and grammatical accuracy
  • Excellent organizational and planning skills. Ability to prioritize, multi-task, and manage your own time effectively - working to tight deadlines and staying calm under pressure
Attitude:
  • Comfortable with change, and always looking at how things could be better
  • Transparent and collaborative in their approach
 

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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