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Korean Bilingual IT Helpdesk Tier 1/ Ridgefield Park, NJ / SW Development / SN741755

Ridgefield Park, NJ

Work Location: Ridgefield Park, NJ

Bilingual (Korean): Mandatory
 
Primary Responsibilities:

  • Serving as an initial point of contact for internal applications, hardware, mobile, and remote technology
  • Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests
  • Provide VIP Support for Executives including 20+ Corporate Executives
  • Manage user accounts updates, password resets
  • Troubleshooting and resolve all hardware, software, and network problems
  • Escalate issues to third level support teams
  • Document procedures, FAQs, and inventory of assets
Qualifications:
  • Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
  • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
  • Excellent problem-solving, communication, and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLAs
  • Be able to work as a team member
  • Android mobile incorporation experience
  • Mac incorporation experience is a plus
  • Excellent communications and customer support skills
Requirements:
  • Bachelor’s degree preferred with at least 5 years of Corporate Help Desk or Desktop Support experience, or the equivalent combination of education and/or experience
  • Knowledge of Windows 7/10, Office 2013/2016/2019, PC hardware, Remote Support, and VPN
  • Must be able to have a strong Korean & English speaking and writing skill
 

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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