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Korean Bilingual Global Service System Consultant / Ridgefield Park, NJ / Business / SN715742
Ridgefield Park, NJ
Must be able to speak Korean / English
Role and Responsibility:
Expertise in SAP Customer Service and all the relevant modules in Logistics
Coordinates all activities associated with SAP CS and associated integration including design, testing, configuration, and deployment of current and future functionality.
Will be in charge of Warranty, Buffer Management, Parts Claim, Core Process, Return Management
Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques
To follow predefined procedural quality standards ensuring customer messages are prioritized correctly.
To seek out opportunities to add value to customers during all interactions,
Diagnosing and anticipating current and future customer needs and provide assistance with both.
Engage with and provide feedback on, processes and procedures with a view to possible improvements
Take ownership of escalations and follow up until closure. Identify and recommend areas for improvement in all areas in which tasks are performed.
7 + years of experience with Customer Service and full life-cycle implementations of SAP CS
Knowledge of Customer Service area is required
In-depth understanding of ABAP program is highly desirable
Understanding of the SAP ASAP methodology
Experience with SAP ECC 6.0 or higher
Bachelor’s degree in Computer Science or Information Technology.
Experience working with SAP components in a production environment is strongly preferred
Demonstrated a proactive approach to detecting and handling issues.
Proficient hands-on experience using data access tools and building visualizations using large datasets and multiple data sources.
Goal oriented and self-motivated.
Ability to work independently or within a team environment.
Strong oral and written communications skills with ability to create software design and engineering documents.
Ability to multi-task and deliver high quality work under tight deadlines is essential.
Ability to work in a fast paced environment is crucial.
Strong analytical and problem solving skills.
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