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Desktop Support/ Ridgefield Park, NJ / SW Development / SN737725

Ridgefield Park, NJ
Job Title: Desktop Support

We are seeking a Desktop Support position in Northern NJ office. This is a desktop support role in IT and has experience specifically with Windows operating systems in corporate environment.
 
Work Location: Ridgefield Park, NJ

Working Hour: 9:00 - 18:00 (Tuesday - Saturday)


Primary Responsibilities:
  • Serving as initial point of contact for internal applications, hardware, mobile and remote technology
  • Logging, categorizing, and actioning all incoming ticket activity in the Helpdesk Ticketing system
  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests
  • Manage user accounts updates, password resets
  • Troubleshooting and resolve all hardware, software, and network problems
  • Escalate issues to third level support teams
  • Document procedures, FAQs, and inventory of assets
  • Basic knowledge of network connectivity
 
Qualifications:
  • Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM and Active Directory
  • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
  • Excellent problem-solving, communication and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA's
  • Be able to work as a team member
  • Android mobile in corporation experience
  • Mac in corporation experience is a plus
  • Excellent communications and customer support skills
  • Must have flexible hours and working extra hours
Requirements:
  • Bachelor’s degree preferred with at least 3 years of Corporate Help Desk or Desktop Support experience, or the equivalent combination of education and/or experience
  • Knowledge of Windows 7/10, Office 2013/2016/2019, PC hardware, Remote Support and VPN

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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