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Chatbot Technical Writer / Santa Clara, CA / SW Development / SL020201

Santa Clara, CA
Job Summary

Writes and revises technical information about the company and products. Defines strategy for effective communication. Employs company brand standards and creates standards applicable to technical documentation. Duties include gathering and organizing technical information, preparing text and tools, and coordinating layout for print or electronic publication. This will require working collaboratively with all stakeholders to determine product documentation requirements and to ensure documentation accuracy and completeness.

Duties and Responsibilities include, but are not limited to:
 
  • Communicate with product designers and developers to understand product details
  • Help write technical marketing material
  • Analyze and manage existing and potential content
  • Make high-quality documentation that meets standards
  • Produce easily understandable documentation of the products
  • Write product manuals and guides
 
Qualifications and Requirements:
 
  • 1-3 years of experience as a technical writer or similar role
  • 1-3 years of experience in technical writing of software documentation
  • Professional writing or creative writing experience is preferred
  • Background in engineering, computer science, AI is preferred
  • Knowledge of Microsoft Office
 
 
Desired Skills:
 
  • Excellent written skills in English
  • Ability to follow generally accepted industry standards
  • Ability to translate highly technical information into easily understandable information for customers
  • Ability to practice proper grammar, punctuation, spelling, and terminology
  • Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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