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IT Helpdesk Service Desk / Plano, TX / SW Development / SC730722

Plano, TX
• Manage Inventory and prepping computer systems for deployment including returns
• Be able to work independently, in a fast-paced environment and within a team.
• Use tracking system to: document, track, and update the customer to ensure a timely resolution with documented status, communications, and results.
• Execute, and help maintain, documented processes to resolve common issues
• Install software based on a defined procedure
• Basic knowledge of desktop, laptop, printers, and mobile devices and configurations
• Wipe SSDs upon request
• Outstanding communication skills, enthusiasm, and ability to handle multiple tasks and prioritize support requirements.
• Experience in Quality Assurance and Quality Checks for devices
• Facilitate communication with users on ETAs of their devices
• Manage dashboards and production line assignments.
• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Core Applications and each team in the IT Department.
• Other duties as assigned by the Service Manager
• 4+ years of IT experience required
• Experience in Inventory, Warehouse management and/or Desktop Support is preferred
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Dress code is business attire
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• Excellent oral and written communication skills.
• Ability to provide technical support over the phone; good phone skills, professional demeanor
• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Creativity. Ability to think around problems and come up with creative solutions is helpful.
• Ability to work with or without direct supervision.

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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