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IWMS(Integration Workplace Management System) Administrator / San Jose, CA / SW Development / SC727743
San Jose, CA
Description of role:
Overall support of IWMS administration and operations of the General Affairs (GA) group.
Daily administration of the system to monitor, reconcile, and assign work request tickets and provide guidance to SSI teams to improve efficiency and optimize the operation processes.
Support teams to utilize the system functionalities and assist in troubleshooting errors and issues reported by SSI employees.
Assist with planning and improving strategies of GA operations by presenting metrics, reports, and knowledge of system features.
Guide teams through different modules being implemented and provide training and create training materials for internal use.
Assist the affairs related to the efficient operation of facilities and resource management by collaborating with affiliates and partners.
Develop and build professional relationship through conducting meetings with business partners to maximize the utilization of Archibus for SSI.
Deliver efficient communication and announcements to SSI employees.
Provide support to maintenance operations by generating and maintaining scheduled PMs, forms, reports, and logs.
Manage moves with technicians and assist in space planning.
Bachelor’s degree in Information System, Computer Science, Engineering or related fields
System Administrator experience(related 2+ years) using Archibus or various IWMS software
Solid knowledge of system operation and data management
Familiarity with facilities, building management/maintenance, and office services functions, with direct experience in a facilities department preferred
Conceptual knowledge of AutoCAD
Strong problem solving and analytical abilities
A solid understanding of space management processes and techniques
Industry-related experience or technology implementation experience
Excellent communication (verbal and written) and interpersonal skills
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