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Chatbot Project Assistant / Santa Clara, CA / SW Development / SL122301

Santa Clara, CA
Contract Type: 6 months + opportunity to be converted to a permanent position as a full time

Location: Santa Clara, CA office + Remote (If the County government requires to do so.)

ROLE PURPOSE:
To support the development team and partner companies, specifically; chatbots, live chat services and bespoke project support. To research and design conversation flows. (further details in the ‘Service Delivery’)

KEY RESPONSIBILITIES & ACCOUNTABILITIES
  • Building and implementing conversation flows using your exemplary language skills and savvy understanding of users. Specifically:
    • Writing and developing chatbot conversation design solutions for client / partner requirements.
    • Preparing Chatbot storyboards, user/process flows
  • Liaison with clients /partners and internal team members to successfully implement the service delivery
  • Office Administration tasks
  • Attending client / partner meetings and internal meetings
 
About you
Knowledge and experience:
  • Experience working with chatbots/chatbot conversations and/or web chat services would be an advantage
  • Experienced of UX-led approach to digital products
  • A background in a programming language is not essential for this role, but the ability to read and understand the languages we use will give you an advantage in the role
  • Bachelor’s degree preferred
Skills:
  • Ability to use mainstream software packages (MS office, Google suite) and comfortable with learning new and bespoke systems
  • Transfer an offline process to an online technical platform (conversation flow to chatbot platform/client information to online user guide)

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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