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Business Analyst 2 / Bellevue, WA / Mobile / AM735721

Bellevue, WA
Top Three Skills:
1.  Applies analytical and mathematical abilities to develop accurate forecasts of volumes, average handle times, occupancy, and other metrics as required to support advanced forecasting in a highly complex environment.
2.  Strong background in forecasting, statistics, and analytics in contact center environment
3. At least 3 years experience in Workforce Management forecasting in highly complex multi-site, multi-skill environments.

Education: Bachelors in related field

Summary:
The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.

Job Responsibilities:
� Establish and maintain communication services across business units or from the project team to the organization.
� Maintain the storage and retrieval of all project communications data and business metrics.
� Review contracts, cost proposals and contract supplements.
� Establish and document business processes.
� Set up project and work breakdown structures.
� Track project budgets and expenditures, monitor transaction controls and costs against budgets.

Skills:
� Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
� Ability to work independently and manage one's time.
� Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
� Ability to apply accounting and mathematical principles to work as needed.
� Ability to analyze business trends and project future revenues and expenses.
� Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.

Education/Experience:
� Bachelor's degree in business management, economics, finance, accounting or relevant field required.
� 2-4 years experience required.

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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