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Trainer 1 / Bellevue, WA / Mobile / AM735769

Bellevue, WA
Top 3 Requirements
 
• Identify low-performing customer service areas using data analytics (Tableau, Zendesk Contacts), to develop instructional materials and remediation plans.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Ability to work independently and manage vendor-training groups to deploy training effectively.
 
Education: BA degree in Journalism, English, Marketing or other relevant field.
 
Responsibilities
• Develop and update training procedures, manuals, guides, and course materials, such as handouts and visual materials.
• Monitor, evaluate, and record training activities and program effectiveness.
• Assess training needs through surveys, interviews with employees, focus groups, and consultations with managers.
• Meet with department leads, category managers, and other stakeholders to determine training needs and develop solutions.
• Present information using a variety of instructional techniques and formats, such as role-plays, simulations, team exercises, group discussions, videos, and interactive lectures.
• Perform QA and audit the internal knowledge base (KB). Request updates the KB with information on programs, policies, operational processes, etc.
• Manage internal project and learning management tools (e.g., create JIRA tickets, oversee user permissions, etc.)
• Track training requests from stakeholders.
• Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.
• Identify low-performing customer service areas using data analytics (Tableau, Zendesk Contacts), to develop instructional materials and remediation plans.
Requirements
• +3 years technical and/or web writing experience supporting Customer Service or Sales/ Marketing organizations.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Meticulous grammar and an eye for catching – and fixing – mistakes.
• The ability to simplify complex concepts into easy-to-read, concise content.
• A unique skill or passion that you can bring to the team (e.g., videography, graphic design, etc.).
• Eagerness to learn and ability to shift priorities at a moment’s notice.
• Ability to work independently and manage vendor-training groups to deploy training effectively.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership technique.
• Knowledge of media production, communication, and dissemination techniques and methods.
• Previous experience with applications, such as Microsoft Word and PowerPoint, Adobe Captivate.

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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