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Logistics operator / Plano, TX / Logistics / SC111101-IN

Job Function/Description
• Oversee domestic and international transportation from suppliers to destination.
• Develop and maintains operational plans to include all business requirements of customers
• Pricing on ocean/air/trucking freight with 3rd party logistics providers
• Maintain daily communication with customer and carriers to ensure all inventory and shipping orders in good place
• SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance   
• Manage all troubleshooting issues to ensure the shipments delivered on time
• Daily liaison with customers, carriers, internal staffs to coordinate booking, pickup, tracking and proof of delivery with appropriate documentation
• Maintain essential documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible
• Perform activities to meet customer satisfaction and share business information with related parties through regular contact (i.e., phone, email)
• Monitor account issues and communicate/liaison with management to implement solutions
• Recommend when needed changes in current processes
• Report as required for service failure report, claim/damage report, others
• Accuracy of data entry into Cello and other systems as needed
• Monitor trend and report changes to Management for action
• Logistics System Modules(FIS/TMS/WMS) capability to manage inbound and outbound shipments, transloading and KPI management
• College BA
• +3 years work experience in freight forwarding or shipping industry
• Highly organized with ability to manage multiple projects, while paying close attention to detail
• Excellent analytical and problem solving skills
• Great interpersonal skills, with ability to communicate openly and effectively
• Works well under pressure and has a sense of urgency
• Strong work ethics 
• Outlook, Microsoft Office application such as Excel/Power point/Word

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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