Oversee domestic and international transportation from suppliers to destination.
Develop and maintains operational plans to include all business requirements of customers
Pricing on ocean/air/trucking freight with 3rd party logistics providers
Maintain daily communication with customer and carriers to ensure all inventory and shipping orders in good place
SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
Manage all troubleshooting issues to ensure the shipments delivered on time
Daily liaison with customers, carriers, internal staffs to coordinate booking, pickup, tracking and proof of delivery with appropriate documentation
Maintain essential documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible
Perform activities to meet customer satisfaction and share business information with related parties through regular contact (i.e., phone, email)
Monitor account issues and communicate/liaison with management to implement solutions
Recommend when needed changes in current processes
Report as required for service failure report, claim/damage report, others
Accuracy of data entry into Cello and other systems as needed
Monitor trend and report changes to Management for action
Logistics System Modules(FIS/TMS/WMS) capability to manage inbound and outbound shipments, transloading and KPI management
Qualifications
College BA
+3 years work experience in freight forwarding or shipping industry
Highly organized with ability to manage multiple projects, while paying close attention to detail
Excellent analytical and problem solving skills
Great interpersonal skills, with ability to communicate openly and effectively
Works well under pressure and has a sense of urgency
Strong work ethics
Outlook, Microsoft Office application such as Excel/Power point/Word
Korean Bilingual mandatory
BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050