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TAC Engineer / Plano, TX / Network / AS731786

Plano, TX
3 must haves:

-Tier 1 / Tier 2 troubleshooting skills (including customer service skills including answering phone calls)
- Bachelor of Science in Engineering/Mathematics
- Willing to work shift work 24X7X365

3 preferred:

-4G and 5G wireless knowledge and experience
- Effectively manage all aspects of a customer Severity 1 &2 outage/tickets from start to finish
-Trouble ticket management


Job Description - TAC Engineer
Position Summary:
  • Effectively communicate orally internally and externally
  • Effectively manage all aspects of a customer Severity 1 &2 outage/tickets from start to finish keeping peers and management informed of event status
  • Professionally answer customer phone calls
  • Develop a method to effectively manage the trouble ticket process for Severity 3&4 tickets including completion by due date, follow up, and status to the customer
  • Ability to provide high customer satisfaction related to issue resolution
  • Must have 3G and 4G wireless knowledge and experience
  • Very strong troubleshooting skills
  • Must be process driven
  • Must be willing to work shift work 24X7X365
  • Must be willing to be on call 7X24X365
  • Very good customer skills

Experience:
  • 3+ years in a Tier 1/2 support in a major Telecommunications provider
  • Experienced in technical trouble shooting process
  • Experience managing third party vendors
  • Experience as a telecommunications vendor is a plus
  • Knowledge of wireless networks
  • Ability to drive issues to resolution, while maintaining professionalism in all communications with both internal and external contacts - this included multitasking and driving issues to resolution

Educational Requirements:
  • Excellent verbal and written communication
  • Ability to work with internal and external teams
  • Good trouble shooting skills
  • All candidates are expected to be self-motivated, strong individual contributors
  • Applicant must have self-confidence skills
  • Excellent Microsoft Office Skills
  • Bachelor’s degree or equivalent experience
  • Experience CDMA 1xRTT and EVDO (3G), LTE (4G), and 5G

BTI Recruiting Team
recruiting@btisolutions.com
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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