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Customer Service Representative, Logistics Coordinator / Plano, TX / Logistics / AS730746

Plano, TX
Customer Service Representative/IOD – Logistics Coordinator (4 positions)
Contractors will work remotely initially (until office re-opens)

General Description

Customer Service Representative/Logistics Coordinator is responsible for account management to effectively and efficiently determine appropriate shipment routing to deliver within guidelines set by the shipper and customer.
  • Run KPI reports score card
  • Order management: Delete and change request, order tracking and tracing
  • On-time Management (shipping and delivery)
  • Run daily Open D/O Report to identify delayed shipments
  • Answer order processing questions
  • Provide status of orders to various business units
  • Manage communication channel between warehouse and load planners
  • Customer Routing Guide Management
  • Report customers On Time, Right Quality scores
  • Run various reports relating to shipping status and in-transit status within SAP system • Track and resolve shipping, warehouse, carrier shipping errors
  • Outbound shipping and delivery to customer distribution or retail centers
  • Complete daily/weekly/monthly reporting functions
  • Manage and prioritize multiple time-sensitive tasks in a fast-paced environment
  • Analyze large datasets and organize historical data to communicate trends and focus for improvement
  • Work with 3PL’s to gather POD’s in a timely manner
  • Work closely with SCM teams and transportation to assure the most efficient delivery of products to customers
  • Track and trace all in-transit deliveries to ensure on time delivery
  • Work closely with 3PL, transportation, and carriers managing aging in-transit shipments and corrective actions to mitigate future delays
  • Ad hoc reporting/project Management

NecessarSkills / Attributes
  • High School Diploma or equivalent with 2+ years of directly related experience is required. Bachelor or equivalent degree or experience preferred.
  • The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
  • Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.
  • Has keen knowledge of logistics operations
  • Is able to identify standard problems within the delivery cycle and make recommendations • Strong verbal and written communication skills
  • Strong organization and time management skills
  • Ability to work in a team environment while delivering independent results
  • Proven intermediate to advance knowledge of Excel (i.e. pivot tables and analysis, formulas (VLook up, Workday, Networkdays, IF, AND etc)
  • Education in business, supply chain, economics, or similar
  • System knowledge of SAP LE Module and TMS preferred


1) Strong excel skills/ attention to detail (specifically data analysis, pivot tables, vlookups, charts)
2) Ideally 3-5 years of experience w/ logistics b/g; looking for candidates that are customer service oriented w/ logistics operations & account management in logistics
3) Self-driven w/ strong critical thinking skills; can work independently and think outside the box
4) Flexible to work on holidays/weekends as needed; and OT as needed
5) Ability to work in a fast-paced environment

BTI Recruiting Team
BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
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