Position Summary:
 Provide assistance to NOC (Network Operations Center).

• Assist the Network Deployment team in the integration of new LTE & 5G sites and migration of legacy sites of the RAN equipment into the existing network.
• Generate periodic reports on equipment deployed to determine performance and relate the same to other teams within the organization.
• Provision/Commission LTE & 5G RAN equipment with parameters provided by RF Engineering.
• Troubleshoot network connectivity issues between the core and cell-site routers and their configuration.
• Support the Tier II NOC by answering questions on the Samsung equipment, assisting during trouble shooting, and identifying root cause.
• Manage post migration issues including issue resolution and rescheduling the event.
• Manage escalations from the NOC / NTAC to the Samsung technical assistance and higher level support centers.
• Additional responsibilities would require running reports, tracking escalations and other key performance indicators.
• Develop automation test scripts based on the carrier requirements.
• Analyze carrier requirements and develop test scripts based on these carrier requirements.
• Execute the test scripts developed by them and ensure compliance of test cases with the carrier requirements.

 Provide assistance to TAC (Technical Assistance Center).

• Review technical training materials.
• Research and review new technologies and services
• Ability to assist in the design and create telecommunications systems
• Assist in development, revisions and execution of: scripts, MOPs and ECNs
• Attend in-house training given by TAC training personnel.

Common Essential Duties and Responsibilities for NOC & TAC Telecom Engineers:
 Perform knowledge sharing with all team members to enhance training.

• Providing technical assistance and knowledge to other engineers.
• In-depth analysis and troubleshooting of issues including escalation to senior engineers as required.
• Conduct knowledge sharing with team members during staff meetings.

 Provide training and assistance to customers regarding customer’s telecommunications equipment.

• Working with customers on a day-to-day basis to resolve customer network issues.
• Provide technical support to client and its customers over phone and email.
• Responsible for updating Remedy ticketing systems.
• Assist in physical installations issues on site and remotely.
• Generate customer specific reports to assist in providing network stability.
• Manage Sev1 & Sev2 issues for all carriers.
• Manage all tasks described in Sev1 & Sev2 processes.
• Assist in determining customer network issues; proactively identifying issues and updating team leads, management and engineering teams.

 Foster, supportive and respectful environment for all internal team members and external customers

• Promote open line of communication within the organization.
• Demonstrate Flexibility in performing other tasks and duties required by the customer and management, and ability to support the workload with schedule changes.
• Ability to handle situations on his/her own with little or no supervision.
• Ability to make decisions based on employer, client, and customer priorities

Background and Experience:

• Bachelor’s Degree in engineering (EE, CE, ME, CS) with 5+ years of experience or equivalent work experience required.
• Prior experience in commissioning engineering activities a plus.
• Very familiar with the Wireless Network and Mobile Interworking (Core, BSC, RAN or IP).

Necessary Skills and Attributes:


Physical and Mental Demands:

• Provide continuous support to customers 7X24.
• Report to work at prescribed shift change.
• Taking ownership of activities during the shift.
• Work generally is performed in an office or lab environment.
• Operate PC and product test equipment more than 75% of work time.